EXCHANGE POLICY

At Copenhagen Delights, you are entitled to exchange an article within 30 days after receiving your order. Please read the below instructions, complete the return form and enclose the article(s) you wish to return.

Please state the requested color or size in return form. We will exchange to a new color or size and ship to you free of charge. If requested color or size is out of stock, we will refund the value of the returned article. Cost of returning goods will not be refunded.

2.  Returning of goods.

A. Home Shopping.

In case you have placed your order at a Home Shopping event, please return the article(s) by national post to the Ambassador in charge of the event.

B. Mail Order.

In case you have placed your order through Mail Order, please return the article(s) by national post to the Ambassador receiving your order.

C. Online shop.

In case you have placed your order through our online shop, goods can only be returned by our nominated forwarder. A return shipping fee of USD 10 will be deducted from the value of the returned merchandize. Please contact our Customer Service to arrange pick up. Returned goods must be shipped to:

Copenhagen Delights Co., Ltd
55 Xuan Dieu Street, Tay Ho
10000 Hanoi, Vietnam
Tel: +844 3718 4395

3. Condition of returned goods.

Returned goods must be new (never used/worn or washed) and delivered in its original packaging (with hangtags, etc.). All goods will be inspected upon return. Returned goods are your responsibility until they reach our warehouse.

4. Refund.

Refunds will be credited to the card used for the original purchase. Upon receipt of your return, please allow between 2-30 days for the credit to appear on your credit card statement. The refund time frame is largely depending on your card issuer or your bank.

If you have any queries or need assistance, please contact our Customer Service.